ANZ, Case Study

Shifting from Cardholders to Value Carriers

After a standout performance at a Visa event, Morris was booked by ANZ Merchant Services to deliver a tailored Futurevation keynote to over 200 team members inside their Cards and Payments unit. Speaking to a room of operators, strategists, and frontline decision-makers, Morris unpacked the quiet revolutions reshaping the meaning of customer loyalty, financial experience, and embedded value. The focus wasn’t transactions it was trust migration, emotional velocity, and how to earn relevance in a future where “banking” is no longer an action.

Shift: From transactional thinking to value design preparing ANZ’s payment teams to lead into invisible, ambient, AI-assisted commerce.

The result? A keynote that cracked open internal strategy conversations and gave front-line teams the language to name and act on the future their customers are already expecting.